Freight forwarding operations, run by agents
An AI operations platform for freight forwarders. Built from zero in five months, running as a fleet of independent single-tenant stacks with live commercial customers on them.
Freight operations is the seam in its purest form. A rate request arrives by email in whatever format the customer felt like sending. Someone reads it, checks it against carrier rates, quotes a price and a transit time, and then operations has to actually deliver against that promise. Every step is a document, and every handover is where the margin goes.
The loop reads the request, structures it, prices it against the rate data, drafts the quote, and stops. Price and promise are gated: a human commits those, always. Everything upstream of that decision runs without anyone retyping a PDF into a system.
Row-level multi-tenancy was rejected in favour of one full stack per customer, with a separate database, mailbox and volumes. The data is commercially sensitive freight rates, and one missed WHERE clause is not a bug, it is a cross-customer breach discovered by the customer rather than by you.
When agents do a large share of the execution, choose architectures where the dangerous mistake is structurally impossible rather than merely unlikely. A reviewer who catches 95% of missing WHERE clauses stops being good enough once the volume goes up tenfold. The operational discipline is the same as it always was. What changes is who types.