How it works

Diagnose. Design. Run.

Three steps, then three examples of what comes out.

  1. 01

    Diagnose

    Two weeks inside one process. Who touches what, where the time goes, what a mistake costs.

    A document with numbers in it.

  2. 02

    Design

    The new process, drawn like the examples below. What an agent runs, which decisions stay with people, what happens when the agent is wrong.

    One page you can argue with.

  3. 03

    Run

    The step most consultants stop before

    Built in your systems, in production, with a rollback. I run it with your team until they can run it without me.

    A process your people own.

Real examples

Three processes, running today

A light box is a person. A hollow box is an agent. A dashed box is a wait. Cyan is a decision that stays with a person.

01 · Many people · Hiring

Six roles touch a hire. Each keeps one decision.

HR
Today Collects applications Screens Phone screen Books interviews Chases candidates References Documents Enters in SAP
With the loop Monitors
Hiring manager
Today Interviews Decides
With the loop Interviews Decides
Compensation
Today Sets salary
With the loop Sets salary
HR manager
Today Approves offer
With the loop Approves offer
Doctor
Today Medical review
With the loop Medical review
Onboarding
Today Day one
With the loop the agent runs it
Agent
Today nothing runs by itself
With the loop Takes applications Screens Tests Voice interview Books interviews Updates candidates References Documents Pushes to SAP Onboarding

Not a process I sell, and the largest one I run. The interviews still happen. The doctor still reviews. The agent never rejects anyone.

02 · Long waits · Freight quoting

One person, three waits.

Today1 person · 3 waits
  1. Rate request
  2. Asks carriers
  3. carrier rates
  4. Prices, quotes
  5. client reply
  6. Collects details
  7. client details
  8. Books
With the loop1 decision · the agent holds the waits
  1. Rate request
  2. Asks, prices, drafts carrier rates
  3. Approve price and date
  4. Reads reply, collects details client reply client details
  5. Books

The carriers are as slow as they were. The agent chases them, reads the reply when it lands, and books only when it is sure the reply says yes. A person approves every quote before it leaves.

03 · New technology · Meetings

Nobody invites it. It coaches you while you talk.

With the loop1 decision
  1. Meeting Teams, Meet, Zoom
  2. Joins a minute early
  3. Transcribes live on your own GPU
  4. Coaches private message, every 2 min
  5. Minutes & to-dos into the CRM
  6. Send follow-up you

It reads the calendar and joins every online meeting by itself. During the call each person gets a private message with one move: a question to ask next, or a risk to avoid. Afterwards the minutes and to-dos land in the CRM. All of it runs on your own hardware, in Turkish and English. A person sends the follow-up.

The offer

I build it. Your team keeps it.

One real process, rebuilt so agents run it, in your systems, with a rollback. Then a runbook, an escalation path, and your people beside me until you do not need me. That last part is written into the engagement.

Tell me about your process The four engagements →